RETURNS

Skindles pty ltd cannot due to the nature of our product and health regulations except a return on our products. Additional non-returnable, non-refundable items: Gift cards. 

Faulty product- Skindles pty ltd, does not cover any postage costs associated with the return of a faulty product.  Please contact us at hello@skindles.com within 2 business days. Skindles pty Ltd will send out a new item free of charge, once you faulty product has been returned,  recieved and checked. This applies to both domestic and international consumers.

For all international returns, all costs associated with returning items to us are the responsibility of the customer.

REFUNDS

Skindles will only provide a refund on faulty or defective products when notified within 2 days of receiving your product. Please email your faulty product for review to hello@skindles.com

A change of mind will not be accepted. Your product will be re- issued once Skindles Pty Ltd has received your faulty product.
EXCHANGE We will only replace items if they are defective or damaged. Not for – change of mind. If you need to exchange it for the same item, send us an email at sales@skindles.com
HOW TO RETURN
Skindles Pty Ltd
16/5 Curlew court
doncaster
Victoria, 3108
Please email us at hello@skindles.com and we will provide you with easy local instructions via email.
SHIPPING
All shipping costs will be automatically calculated for you upon checkout.Skindles International provides shipping to most world zones. Skindles Pty kts l is not responsible for any customs related taxes and duties, subject to country. All taxes and duties are the responsibility of the customer.Skindles Pty Ltd does not take responsibility for custom delays. Please note that once an order has been placed and packed, it is not possible to redirect or cancel shipments.
AUSTRALIA

All orders within national Australia will be dispatched via Sendle, your delivery is tracked and a signature upon delivery will be required.  Please request and authority to leave via email at hello@skindles.com

NEXT DAY DELIVERY!  Shipping Rates

  • up to 2kg = $10.00
  • 2-5kg = $15.00
  • orders greater than 6 candles or 5kg will be sent at a charge of $28 with a courier (next day delivery).

UNITED KINGDOM

Please use our checkout calculator to apply shipping calculations for England, Ireland, Scotland, Whales and the Channel Islands. 

EUROPE

Please use our checkout calculator to apply shipping calculations In your country.

AMERICA, SOUTH AMERICA and ASIA Shipping Rates:

Please use our checkout calculator to apply shipping calculations In your country.

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